Dutch Speaking Customer Experts for a Tech Leader - Work Remote In Greece
Dutch Speaking Customer Experts for a Tech Leader
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As experts in recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities for professionals seeking to thrive in the global telecommunications sector.
Job Overview
We are currently recruiting for the Dutch Speaking Customer Experts for a Tech Leader position in Greece. This is an exceptional opportunity to represent a global telecommunications giant while enjoying the vibrant lifestyle that makes jobs in Greece so highly sought after by international professionals.
Key Responsibilities
- Provide high-level technical support and troubleshooting for complex telecommunications services and equipment.
- Manage incoming customer inquiries via phone, email, and chat, ensuring a premium service experience at every touchpoint.
- Educate customers on the latest telecommunications product offerings and digital infrastructure solutions.
- Maintain accurate records of customer interactions within our advanced CRM systems.
- Collaborate with cross-functional teams to resolve complex technical outages or connectivity issues for our clients.
- Contribute to the continuous improvement of telecommunications service delivery standards through feedback
