Estonian Speaking Support Specialist - Work In Sofia, Bulgaria
Estonian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the dynamic Customer Support Services sector.
Job Overview
We are currently seeking a motivated professional for an Estonian Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to join a fast-growing team in the Customer Support Services industry, offering a perfect blend of professional growth and an exciting international experience through our comprehensive relocation support.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and chat.
- Ensure all customer inquiries are handled with professionalism, maintaining the high standards expected in the Customer Support Services industry.
- Effectively document customer interactions and resolve issues in a timely and accurate manner.
- Collaborate with international team members to share best practices and enhance service delivery.
- Maintain a deep understanding of company products and services to provide expert guidance to Estonian-speaking clients.
- Meet and exceed performance targets and quality KPIs.
- Contribute to the continuous im
