French Speaking Customer Experts for Singapore Airlines - Work In Athens, Greece

French Speaking Customer Experts for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class global brands and exceptional talent. We pride ourselves on facilitating career-defining opportunities that combine professional growth with unique international experiences.

Job Overview

We are thrilled to represent a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Greece. This role is a premier choice among French-speaking jobs, offering the chance to represent a world-leading aviation brand while building a long-term international career in Athens.

Key Responsibilities

• Deliver elite customer service to Singapore Airlines passengers, upholding the airline's reputation for premium service.
• Manage flight bookings, re-routings, and complex itinerary changes with high attention to detail.
• Provide expert guidance on travel documentation, baggage policies, and aviation regulatory requirements.
• Resolve complex customer inquiries through telephone, email, and chat, ensuring premium satisfaction.
• Coordinate with international flight operations teams to manage passenger requests effectively.
• Maintain comprehensive knowledge of airline loyalty programs and premium membership benefits.
• Represent the aviation industry with professionalism