French Speaking Customer Service Agent - Work In Sofia, Bulgaria
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.
Job Overview
We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.
Key Responsibilities
- Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.
- Resolve customer inquiries via phone, email, and live chat with precision and empathy.
- Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
- Collaborate with international team members to troubleshoot complex issues and identify process improvements.
- Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
- Exceed quality and performance targets set by th
