French Speaking CX Specialist - Work In Sofia, Bulgaria
French Speaking CX Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.
Job Overview
We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.
Key Responsibilities
- Deliver exceptional omnichannel support to international clients within the Customer Support Services sector.
- Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions.
- Maintain accurate records of customer interactions within our specialized CRM systems.
- Collaborate with cross-functional teams to identify trends and improve the overall client experience.
- Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative.
- Participate in ongoing product and communication training to ensure top-tier service delivery.
- Meet and
