French Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria
French Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with high-growth organizations across Europe. As a leader in the industry, we specialize in sourcing experts for specialized roles, offering unmatched support for professionals seeking premium career opportunities, including the most competitive jobs in Bulgaria.
Job Overview
We are currently searching for a passionate professional to join a leading global Gaming & Esports organization as a French Speaking Player Support Specialist for Gaming Account position in Bulgaria. This is a unique opportunity to turn your gaming enthusiasm into a professional career while working within a vibrant, multicultural environment in the heart of Sofia.
Key Responsibilities
- Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem.
- Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision.
- Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends.
- Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment.
- Assist players with game updates, patch notes interpretation, and event-related troublesh
