French Speaking Support Specialist - Work In Sofia, Bulgaria
French Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities while providing white-glove support to professionals seeking their next challenge in the customer support services industry.
Job Overview
We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will represent leading international brands, making this one of the most sought-after French-speaking jobs in the vibrant city of Sofia.
Key Responsibilities
- Deliver world-class customer service via phone, email, and chat to resolve client inquiries efficiently.
- Maintain a deep understanding of product knowledge to provide accurate support within the customer support services sector.
- Ensure high levels of customer satisfaction by providing proactive solutions and empathetic communication.
- Collaborate with international teams to optimize workflows and enhance service quality standards.
- Handle sensitive information with professionalism, adhering to strict data privacy and security protocols.
- Contribute to the positive culture of our office in Sofia by fostering teamwo
