German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
German Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development, ensuring our candidates find the perfect alignment within dynamic, high-growth sectors like the gaming industry.
Job Overview
We are currently seeking a motivated professional for a German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity to join the fast-paced world of esports and digital gaming while enjoying the vibrant expat community found in one of the most sought-after German-speaking jobs in Europe.
Key Responsibilities
- Provide expert back-office support for premium gaming and esports platforms via email, chat, and internal ticketing systems.
- Ensure seamless user experiences by managing account verifications, payment resolutions, and technical inquiries.
- Monitor gaming activity to ensure compliance with international gaming regulations and industry safety standards.
- Maintain high levels of customer satisfaction by delivering precise and empathetic communication in German.
- Collaborate with international teams to refine internal processes and elevate the support standards of our gaming partners.
- Stay updated on the late
