German Speaking Customer Service Agent - Work In Sofia, Bulgaria
German Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class opportunities in the BPO and customer support services sectors. We pride ourselves on facilitating career growth while supporting our partners in maintaining the highest standards of excellence in client engagement.
Job Overview
We are currently sourcing exceptional talent for a German Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity for language professionals to advance their careers within the thriving customer support services industry while enjoying a fully supported relocation experience.
Key Responsibilities
- Deliver high-quality customer support services to our German-speaking clientele via phone, email, and chat.
- Resolve complex customer inquiries with professionalism, maintaining the brand’s reputation for excellence.
- Accurately document customer interactions within our internal CRM system to ensure seamless service continuity.
- Collaborate with international teams to optimize workflows within the customer support services environment.
- Meet and exceed performance metrics and KPIs, contributing to the overall success of our German-speaking jobs portfolio.
- Continuously develop product knowledge to provide expert-le
