German Speaking CX Specialist - Work In Sofia, Bulgaria
German Speaking CX Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride ourselves on our bespoke recruitment approach, ensuring that our candidates find long-term career growth while helping our partners deliver exceptional excellence in client engagement.
Job Overview
We are currently sourcing exceptional talent for a German Speaking CX Specialist position in Bulgaria, located in the heart of Sofia. This is a unique opportunity to join an industry-leading team in the Customer Support Services field, where you will leverage your language skills to provide world-class assistance to global clients.
Key Responsibilities
- Act as the primary point of contact for German-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.
- Resolve complex inquiries via phone, email, and live chat, maintaining a high level of customer satisfaction.
- Collaborate with cross-functional teams to streamline workflows and improve overall CX performance metrics.
- Maintain comprehensive knowledge of client products and services to provide accurate and efficient support.
- Utilize advanced CRM tools to log interactions, manage customer data, and track case resolutions accurately.
- Contribute to the continuou
