German Speaking Player Support Specialist for Gaming Account - Work In Sofia
German Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a leader in professional staffing, we specialize in placing candidates in high-impact roles, including exclusive German-speaking jobs for global gaming giants.
Job Overview
We are currently seeking a passionate professional for the German Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry while providing world-class assistance to players across the DACH region.
Key Responsibilities
- Provide high-quality technical and account support to players via email, chat, and phone within the Gaming & Esports sector.
- Troubleshoot in-game issues, payment inquiries, and account security matters with professionalism and speed.
- Act as a brand ambassador for our client, maintaining a deep understanding of their gaming ecosystem and product updates.
- Document player feedback and provide actionable insights to improve the overall gaming experience.
- Ensure compliance with all data protection and privacy policies while handling sensitive user information.
- Contribute to a positive, collaborative office culture in Sofia, participating in
