German Speaking Support Specialist - Work In Sofia, Bulgaria
German Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.
Job Overview
We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.
Key Responsibilities
- Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
- Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
- Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
- Maintain accurate customer records and documentation within our CRM systems.
- Collaborate with internal departments to ensure seamless suppor
