Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria
Greek Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. We specialize in sourcing top-tier professionals for the dynamic Customer Support Services sector, ensuring excellence in every placement we facilitate across Europe.
Job Overview
We are currently seeking a talented individual for an exciting Greek Speaking Customer Service Agent position in Bulgaria. This role is perfect for a communication-driven professional looking to excel within the Customer Support Services industry while enjoying a seamless transition through our comprehensive relocation support.
Key Responsibilities
- Provide high-quality support to customers in Greek, ensuring brand loyalty and satisfaction.
- Manage incoming inquiries via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex issues efficiently while maintaining a professional and helpful tone.
- Document customer interactions accurately in our CRM system.
- Collaborate with internal teams to escalate technical issues when necessary.
- Consistently meet performance KPIs and quality standards to qualify for the Monthly Performance Bonus.
- Contribute to a positive team environment while working on-site in Sofia.
Requirements<
