Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria

Hungarian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-leading organizations across Europe. We specialize in finding elite candidates for prestigious jobs in Bulgaria, ensuring a seamless integration into new professional chapters.

Job Overview

We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria within the dynamic Customer Support Services industry. This is an exceptional opportunity to advance your career in a vibrant, international environment while enjoying the support of a comprehensive relocation package.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence within the Customer Support Services sector by resolving inquiries with precision and empathy.
• Represent our premium clients by upholding strict brand communication standards in Hungarian.
• Document and track customer interactions accurately within the internal CRM system.
• Collaborate with international teams to optimize workflows and enhance the overall service experience.
• Contribute to team goals by achieving key performance indicators and quality benchmarks.
• Escalate complex issues to the appropriate internal departments, ensuring timely