Italian Customer Care Agent | E-Commerce - Work Remote In Greece
Italian Customer Care Agent | E-Commerce
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions that facilitate professional growth and organizational excellence across the European market.
Job Overview
We are seeking a highly motivated professional to join our team as an Italian Customer Care Agent | E-Commerce position in Greece. This is an exceptional opportunity for native Italian speakers to advance their careers within the fast-paced retail sector, providing premium support to customers navigating both online platforms and offline retail experiences.
Key Responsibilities
- Deliver high-quality customer service support via phone, email, and chat for a global retail brand.
- Assist customers with order tracking, returns, exchanges, and product inquiries within the e-commerce ecosystem.
- Resolve complex consumer issues related to both online shopping and physical retail store experiences.
- Maintain comprehensive records of customer interactions to ensure data accuracy and improve service delivery.
- Collaborate with cross-functional teams to resolve logistics or supply chain challenges impacting the customer.
- Contribute to the continuous improvement of customer satisfaction scores by o
