Italian Customer Support Agent | Courier Services - Work In Athens, Greece
Italian Customer Support Agent | Courier & Delivery Services
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.
Job Overview
We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.
Key Responsibilities
- Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
- Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
- Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
- Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
- Maintain accurate logs of client interactions and shipment data within internal management systems.
- Contribute to the continuous improvement of logistics processes by identifying recurring customer pain point
