Italian Speaking Customer Service Agent For Microsoft - Work In Athens, Greece

Italian Speaking Customer Service Agent For Microsoft

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry-leading corporations across Europe. As a leader in the human capital sector, we pride ourselves on facilitating career-defining opportunities within the global IT industry.

Job Overview

We are currently sourcing exceptional professionals for the Italian Speaking Customer Service Agent For Microsoft position in Greece. This role offers the unique chance to join a world-class IT team in Athens, combining high-level technical support with the vibrant professional culture of one of the most sought-after jobs in Greece.

Key Responsibilities

• Provide high-level technical assistance for Microsoft software and service ecosystems.
• Resolve complex IT inquiries via telephone, email, and live chat, ensuring maximum user satisfaction.
• Maintain detailed documentation of technical issues and troubleshooting steps within our CRM systems.
• Collaborate with cross-functional IT teams to escalate and resolve critical product concerns.
• Adhere to strict service level agreements (SLAs) within the fast-paced Information Technology sector.
• Stay updated on the latest Microsoft technological releases and cloud computing trends.
• Deliver consistent, professional, and empathetic support to Italian-speaking enterp