Italian Speaking Support Specialist - Work In Sofia, Bulgaria
Italian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO operations, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client's prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.
Key Responsibilities
- Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat.
- Maintain a deep understanding of product features and service policies within the Customer Support Services sector.
- Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction.
- Collaborate with internal departments to streamline support workflows and improve overall service efficiency.
- Document all interactions accurately within the CRM database in accordance with company standards.
- Contribute to a positive, results-oriented team environment by achieving daily performance targets
