Swedish Speaking Support Specialist - Work In Sofia, Bulgaria
Swedish Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ourselves on our boutique approach to recruitment, ensuring that every candidate finds a perfect match within our network of prestigious clients offering rewarding careers.
Job Overview
We are currently seeking a motivated professional for a Swedish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to advance their career in the Customer Support Services industry while enjoying a fully supported international relocation to a vibrant European capital.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.
- Maintain accurate records of all customer interactions in the CRM database.
- Collaborate with international team members to optimize service delivery processes.
- Stay updated on product knowledge to provide precise and professional technical or general support.
- Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
- Contribute to team goals by achieving key
