Senior Manager, Operations Transformation
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for a Senior Manager, Operations Transformation to own the strategy and execution behind Mission Lane's operations transformation work, in a newly created role reporting to the Sr. Director of Operations.
The impact you'll make:
Every Mission Lane customer who reaches out to us is in the middle of something: a question, a situation to work through, a next step they're working toward. How well our contact center operations run determines how quickly our customers keep moving. You'll be the one who makes them run better, and better, and better again. This isn't maintenance work. You will build the next version of how Mission Lane runs, one improvement at a time.
As Senior Manager, Operations Transformation, you’ll have the scope and autonomy to size up where the operation has room to grow, whether through AI and automation, process redesign, or new ways of working. You’ll own the intent and execution end-to-end, shaping what
