Contractor Account Manager

The Contractor Manager is responsible for overseeing the end-to-end management of external contractors and service providers, ensuring they deliver safe, compliant, high-quality, and cost-effective services. The role involves managing contractor performance, maintaining strong supplier relationships, ensuring contractual compliance, and driving continuous improvements across contractor delivery.

Key Responsibilities

• Manage relationships with external contractors across multiple service areas.
• Monitor contractor performance against agreed KPIs, SLAs, and contractual obligations.
• Conduct regular performance review meetings and implement improvement plans where required.
• Ensure contractors comply with all health and safety, environmental, and statutory requirements.
• Work closely with internal stakeholders to understand operational requirements and coordinate contractor activities.
• Lead contractor onboarding, inductions, and compliance checks.
• Review contractor documentation, including insurance, certifications, risk assessments, and method statements.
• Resolve contractor performance issues, disputes, and service failures promptly.
• Support procurement activities including tender evaluations, contract renewals, and supplier selection.
• Identify opportunities to improve contractor performance, service quality, and value for money.
• Maintain accurate contractor records, performance rep