Team Coordinator

Our European Business Support Center (EBSC) is seeking candidates for the following position based in Warsaw, Poland: 

Team Coordinator 

In this role, you will support a team handling insurance claims operations across Germany, Austria, Ireland, and the Czech Republic. The position combines people leadership with operational and project-based responsibilities, and identifying opportunities to improve ways of working within the Claims area. You will also help recommend and implement new solutions to support efficiency and service quality across multiple markets. 

We will count on you to: 

• Lead and support a team responsible for claims operations across Germany, Austria, Ireland, and the Czech Republic. 

• Manage day-to-day priorities, workload, and escalations in a dynamic environment. 

• Partner with stakeholders to drive process improvements and support claims-related initiatives across multiple markets. 

• Conduct process analysis, process mapping, data gathering, and identify opportunities for optimization. 

• Recommend and help implement new solutions to improve efficiency and effectiveness within the Claims area. 

What you need to have: 

• Proven experience in people management / team leadership. 

• Strong ability to prioritize tasks, manage workload, and handle escalations effectively. 

• Proactive, independent, and highly communicative working style. 

• Comfort working in a fast-paced, changing environment. 

• Experience in process improvement and/or project management. 

• Advanced English proficiency. 

What makes you stand out: 

• German and/or Czech language skills. 

• Experience supporting international claims operations. 

• Strong analytical mindset with the ability to turn data into actionable recommendations. 

• Familiarity with business analysis, process optimization, or operational transformation. 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.