Patient Support Coordinator

At Montu, our Patient Support team plays an important role in ensuring patients feel informed, supported and cared for throughout their treatment journey.

We are looking for a Patient Support Coordinator to join our Pharmacy Support team at Winnersh Triangle. This is a busy, fast-paced and predominantly telephone-based role, supporting patients with prescription queries, medication availability, deliveries and any issues that may arise along the way.

Many of our patients are managing complex health conditions, so we need someone who understands that behind every call is a person relying on us to get things right. Whether you are resolving a delayed prescription, providing reassurance or working with our Pharmacy team to find a solution, the way you communicate and support our patients really matters.

This is not your typical customer service role. It requires patience, empathy, resilience and exceptional attention to detail. You will need to be comfortable managing challenging conversations, working under pressure and taking ownership of queries in a highly regulated healthcare environment.

Previous healthcare experience would be an advantage, but what matters most is your ability to communicate with compassion, remain calm under pressure and genuinely care about the difference you can make.