Brokerage Services Support Specialist (Hong Kong Market)

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

• Provide professional customer support and consultation to local and overseas customers through official communication channels, including online chat, telephone, and other designated platforms.
• Provide users/clients with guidance on trading account registration, account opening, fund deposits and withdrawals, and related processes.
• Provide timely and accurate guidance on software and platform-related operational issues encountered by customers.
• Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary.
• Record, categorize, and analyze customer feedback and inquiries to support service quality improvement and enhance the overall customer experience.
• Achieve assigned customer service KPIs, including answer rate, customer satisfaction, first-contact resolution rate, average handling time, quality/error rate, and other relevant performance indicators.
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