Customer Success Manager

“Real people, real partnership, real impact.”

At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to them, while supporting entrepreneurs with global talent. 

This role focuses on the relationship between our Clients and our Talent and overseeing the health of those partnerships: supporting onboarding processes, tactically advising on best practices for collaboration, proactively addressing instances of misalignment, and ensuring a productive and supportive working relationship for the long haul.

Position - Customer Success Manager

The Customer Success Manager plays a key role in laying the foundation for a successful Client/Talent Partnership and ensuring both parties are working together harmoniously throughout their lifecycle as a pairing. 

In designing and guiding Clients through a structured, custom onboarding process; checking in throughout the relationship to advise on best practices and document partnership health; and addressing misalignment in a dynamic manner, the Customer Success Manager acts as as a facilitator and cultural translator for the Client/Talent partnership, to increase mutual satisfaction and prevent service-level churn. 

This is a full-time, remote position open to applicants in the US.

Accountability

You will have four primary areas of focus, with the expectation that you will be measured on your ability to design and exe