Software Engineer (Conversational AI Application Developer) Tech Lead

The Tech Lead, Conversational AI Application Developer owns end-to-end solution design and technical direction for the agentic implementation. This role bridges business requirements and hands-on execution, defining how autonomous agents are scoped, how task handoffs are structured, where human escalation thresholds are set, and how the development team is coordinated.

Accountabilities

• Solution Ownership: Accountable for end-to-end solution design and technical direction of the agentic implementation, from business requirements through to production delivery.
• Team Leadership: Accountable for leading and coordinating the project team of Conversational AI Application Developer(s), QA Engineer, and Integrations Engineer.
• Delivery Quality: Accountable for the quality, KPI alignment, and timely delivery of the conversational AI application.
• Escalation & Autonomy Design: Accountable for defining how autonomous agents are scoped, how task handoffs are structured, and where human escalation thresholds are set.
• Stakeholder Management: Accountable for client consultation and for communication with internal and external stakeholders throughout delivery.

Key Responsibilities

• Lead a project team of Conversational AI Developers responsible for the design, development, and delivery of production-grade conversational AI applications using Omilia's technology suite.
• Analyse business requirements and des