Product Expert, Customer Support (Sydney)
About Omni
Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.
About the Role
We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams.
Responsibilities
Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack.
