Customer Success Architect

About us

OpenObserve is a fast-growing, developer-forward observability platform built for modern, high-scale systems. We help engineering teams ship faster and sleep better by making logs, metrics, and traces simpler, faster, and far more cost-efficient. A cloud-native architecture and smart indexing deliver real-time insight without the usual complexity or runaway costs.

We're backed by Nexus Venture Partners and Dell Technologies Capital. The open-source project has more than 22K GitHub stars and 10K active deployments, and our customers include some of the largest engineering organizations in the world. They choose OpenObserve to unify observability, cut spend, and speed up incident response.

Our culture is product-obsessed, customer-driven, and high ownership. We move quickly, value clarity, and give people room to take big swings.

About the role

Reporting directly to the Chief Revenue Officer, you'll own the customer's technical journey with OpenObserve, and it starts before the contract is signed. You'll work alongside sales during proofs of concept, take pilots through to full deployment, and then make sure customers get what they bought OpenObserve for and stay with us for years.

This is a technical role. Our customers are platform engin