IT Support Engineer

We're looking for an IT Support Engineer to join our IT Operations team, based in Colombo, Sri Lanka. In this role, you will be the hands-on point of contact for IT support across our global teams, making sure our people have the tools, devices, and access they need to do their best work — securely and without friction.

You will work across identity and access management, endpoint management, SaaS administration, and day-to-day user support, following the standards and processes set by the Global IT Manager, who you will report to. This is a hands-on, delivery-focused role for someone early in their IT career who is curious, methodical, and enjoys solving problems for colleagues in a fast-moving global technology environment.

Responsibilities

• Provide day-to-day IT support to employees across our global offices, owning tickets end to end and escalating complex issues to the Global IT Manager.
• Maintain and troubleshoot end-user devices (macOS and Windows), including provisioning, MDM enrolment, patching, and compliance checks.
• Execute user onboarding, offboarding, and access change requests in line with documented procedures and approval workflows.
• Administer core SaaS platforms (Google Workspace, Okta, Atlassian, 1Password, and others) at operator level — user and group management, licence assignment, and basic policy configuration.
• Support the maintenance of local and cloud infrastructure, including netwo