User Experience Researcher

Hi, we're Oscar. We're hiring a User Experience Researcher to join our Insights and Analytics team. 

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

 

About the role:

Oscar is building a centralized Insights and Analytics function within our Technology organization to shape how the company learns, decides, and builds. This role will specifically support Oswell and Oscar’s consumer-facing AI experiences, helping teams understand where AI can meaningfully improve member trust, comprehension, and navigation.  This team brings together User Experience Research, Data Science, Analytics, and Market Research to connect what people experience, what our systems reveal, and what the business needs to understand.

As part of this team, Oscar’s User Experience Researchers help the company make product, service, and business decisions grounded in the lived experiences, behaviors, needs, and friction points of the people we serve and support. Our work spans consumers, members, brokers, providers, and internal users across Oscar’s Tech Pillars and family of companies.
In this role you will independently lead research studies i