Senior Account Manager

Your mission

This is a full-time, hybrid role requiring a minimum of three days per week in our Dublin headquarters at NovaUCD.

Building a more scalable customer experience is a core responsibility of this role. You will help us use segmentation, automation and repeatable processes to support a growing customer base, focusing personal engagement where it has the greatest impact. You will work closely with our Director of Sports Science to develop and improve our account management approach. You will bring experience of what works in a growing SaaS business, identify opportunities for improvement and take ownership of turning ideas into effective processes.

As a Senior Account Manager at Output Sports, you will retain and grow a portfolio of customers while helping shape how we deliver account management at scale.
Working within our sports-science team, you will own customer relationships from onboarding through to renewal and expansion. You will understand customer needs, strengthen adoption, address account risks and proactively identify and close upsell opportunities. Retention and upsell performance will be central measures of success.

Key Responsibilities
Account Management Strategy & Scalability

• Work with the Director of Sports Science to develop an account management approach that supports customer growth and commercial objectives.