Documentation Specialist
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Documentation Specialist, you will shape how knowledge is created, structured, and shared at Parloa, turning complex product and AI concepts into clear, reliable, and accessible documentation for internal teams, customers, and partners.
This is your opportunity to become a trusted source of truth for Parloa's flagship product, AMP, as the company scales its documentation practice from the ground up.
Areas of ownership:
- Documentation Creation & Maintenance: Create and maintain clear, accurate, user-friendly documentation, including product documentation, SOPs, knowledge bases, and release notes. &l
