IT Operations Engineer - Tekonosys

Grade: L1

Location: Islamabad

Company: Teknosys

Ensuring seamless operations for Pakistan’s digital future

At Teknosys, operational excellence is the backbone of digital innovation. As an IT Operations Engineer, you will ensure the stability, availability, and performance of business-critical systems and applications.

This role is proactive and customer-focused, requiring you to troubleshoot incidents, resolve technical issues, and collaborate with cross-functional teams to maintain seamless service delivery. You will participate in rotational shifts and on-call schedules to provide 24/7 production and application support coverage, ensuring high system uptime and adherence to SLAs.

Requirements

What you’ll own

• Provide L1/L2 technical support for enterprise systems and customer-facing applications
• Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues
• Monitor production environments, respond to alerts, and perform root cause analysis (RCA)
• Escalate critical issues while maintaining end-to-end ownership of incidents
• Utilize monitoring tools (Nagios, Zabbix, Datadog, or similar) to track system health and performance
• Support deployments, releases, and operational maintenance activities
• Collaborate with development, networking, and system administrati