Manager CRM & Onboarding
Grade: L3
Location: Islamabad
Company: JazzWorld
Shape the platform behind every JazzWorld customer journey
At JazzWorld, our customer journeys are powered by platforms that make acquisition, onboarding, engagement and service delivery simple and seamless.
As Manager CRM & Onboarding, you will own the technology landscape across CRM, Customer Onboarding, Lead Management, Order Capture and Customer Interaction platforms. You will drive platform governance, modernization, automation and lifecycle management while enabling scalable, reliable and future-ready customer experiences.
You will work across Technology, Commercial, Enterprise, Digital, Customer Experience, Sales and external partners to enable seamless customer journeys and support JazzWorld’s digital transformation.
What you’ll own
- Own the end-to-end lifecycle, roadmap, governance and architecture of CRM, Customer Onboarding, Lead Management, Order Capture and Customer Interaction platforms.
- Drive platform optimization, automation, modernization and transformation to improve customer experience and operational efficiency.
- Ensure availability, reliability, scalability, capacity planning and disaster recovery readiness across customer-facing platforms.
- Enable seamless onboarding across
