Customer Support Specialist - LollyLaw

What is the role?

We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.

In this role, you will:

• Support existing customers via chat, email, and phone
• Diagnose and troubleshoot client issues
• Onboard new customers with training calls and check-ins
• Continuously acquire expertise in MerusCase features
• Write and update help center materials
• Improve client retention
• Work with various stakeholders to help them understand evolving client needs
• Other duties as assigned

 

Qualifications:

• 1-2 years of customer support experience
• SaaS experience preferred