Customer Success Manager
MiddleRemoteSalary undisclosed
Required Skills
Apache Spark
Job Description
Customer Success Manager (CSM / Account Manager) – SaaS, Renewals & Growth | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, protect revenue, and identify opportunities for account growth.
This is not a support-only role. You’ll manage a portfolio of 20–40 client accounts and take ownership of the customer lifecycle — from onboarding and adoption through renewals and expansion.
You’ll proactively identify at-risk accounts, conduct strategic client conversations, coordinate issue resolution, and ensure customers consistently see measurable value.
If you think in terms of retention, expansion, adoption, and client outcomes, this role is built for you.
What You’ll Own
Customer Onboarding & Product Adoption
- Lead new client onboarding and establish clear success criteria
- Configure accounts and guide customers through implementation
- Deliver product training and onboarding sessions
- Monitor early-stage usage and adoption
- Identify adoption gaps and proactively address them
- Ensure customers reach value quickly
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