Customer Success Manager

Customer Success Manager (CSM / Account Manager) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours

About the Role

At Pavago, one of our clients is hiring a Customer Success Manager (CSM) / Account Manager to own customer relationships, drive product adoption, and maximize customer retention and account growth.

This is a strategic, customer-facing role where you’ll be responsible for ensuring customers achieve measurable value from the platform while identifying opportunities to expand existing relationships.

You’ll partner closely with Sales, Product, Support, and Leadership teams to guide customers from onboarding through renewal, helping them realize long-term success and business outcomes.

If you’re passionate about customer advocacy, relationship management, and revenue retention, this role is built for you.

What You’ll Own

Customer Onboarding & Product Adoption

• Lead customer onboarding and implementation activities.
• Define onboarding goals, success milestones, and adoption plans.
• Deliver onboarding sessions, product training, and customer education.
• Accelerate customer time-to-value.
• Monitor product usage and proactively address adoption gaps.
• Drive long-term engagement and product utilizati