Senior Manager, SMB

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As PayPal continues its mission to revolutionize commerce, we’re looking for a driven Senior Sales Manager, SMB to lead our Small and Medium Business Team in Paris, France.

One market, one SMB commercial organisation, and one ambition for growth — you’ll play a key role in setting the direction and driving its success. You’ll lead our in-market Account Management team, setting the standard for managed-book growth, retention, and commercial performance.

This is a leadership role with broad ownership across the SMB business, offering you the opportunity to shape the commercial plan, develop your team, guide resource allocation, and partner across PayPal to deliver strong merchant and business outcomes.

Job Description:

Essential Responsibilities:

• Manage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth.
• Identify client needs and recommend tailored solutions to drive business outcomes.
• Analyze client performance data and market trends to inform strategic recommendations.
• Collaborate cross-functionally with Sales, Product, and Marketing teams to deliver value.
• Lead initiatives to improve account management processes and client engagement strategies.
• Mentor and support junior Account Managers, sharing best practices and insights.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You’ll Do

• Lead and coach a team of Account Representatives against clear commercial outcomes across growth, retention, and productivity.

• Use AI and data to assess growth and retention opportunities across the book and help the team focus where it can have the greatest impact.

• Partner with Partner, Vendor, Product, and other cross-functional teams to remove barriers and improve merchant outcomes.

• Monitor the effectiveness of the team’s commercial motions and implement focused business or process improvements where needed.

• Own the commercial plan and resource allocation for the market, and represent the SMB organisation with senior stakeholders.

 

 

What We’re Looking For

• A problem-solver who can lead a commercial organisation towards ambitious financial targets and course-correct when plans or market conditions change.

• A people leader who sets measurable expectations, coaches and develops the team, and addresses performance issues promptly and fairly.

• Comfortable using value, coverage, churn, and pipeline data to make clear resource and prioritisation decisions at market level.

• Skilled in executive influence and talent development, with the ability to build alignment, navigate differing perspectives, and establish an effective operating cadence across the leadership team.

 

 

What You’ll Bring

• 10+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.

• Proven experience leading Account Management teams.

 

 

We Believe in You

Curious to learn more? Explore our SMB offer and spotlight, apply, or simply reach out and let’s talk — we’d love to hear from you!

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Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.