Remote Customer Support & Operations Associate
Work From Anywhere in LATAM
Work Schedule: Eastern Time │ 10:00 AM – 6:00 PM EST (Monday–Friday, with flexibility for 9:00 AM – 5:00 PM EST)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
About the Client
A venture-backed fintech company providing enterprise-grade financial infrastructure for clinical trial reimbursement is expanding their operations team. They serve pharma sponsors, clinical research organizations, and research sites globally across three business models: managed service, white-label SaaS, and embedded integrations. With ~23 employees and recent partnerships scaling platform automation, they're restoring sustainable US-timezone coverage for their growing support volume.
The company culture prioritizes clear communication, proactive problem-solving, and long-term team sustainability. Leadership is collaborative and empowers team members to own their workflows and contribute to process improvements as the company scales.
About the Role
You'll own the US-timezone support function for clinical trial participants, research sites, and enterprise clients via Zendesk email. Your day revolves around monitoring multiple inbo
