Senior Account Manager, Customer Success
Job Description
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.
As a Senior Account Manager, Customer Success, you'll own the commercial and strategic health of Pencil's more complex accounts — the ones with layered stakeholders, higher stakes, or agency partners like OLIVER and Jellyfish in the mix. You'll work independently on the issues that matter most to the business, mentor newer CSPs, and help shape how the CSP function operates, not just execute within it. Clients experience you as the person who's always thinking a step ahead of them; internally, you're the person other CSPs and CSTs go to when an account gets complicated.
Candidates must be located on the East Coast and within the Eastern Time Zone.
Key responsibilities:
Own the commercial and strategic health of a portfolio of higher-complexity or higher-stakes accounts, including those with agency partners sharing the account.
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