Client Success Manager, EMEA

As a Customer Success Manager at PERSUIT, you’ll partner closely with in-house legal teams to modernise how they manage outside counsel and legal spend, while ensuring they derive maximum value from our ever-evolving platform. Your job is to make renewal a no-brainer.

This is a hands-on, high-responsibility role where you’ll lead client engagements and strategy.

You’ll need to be relentlessly proactive, commercially curious, and energised by the opportunity to shape how we scale Customer Success.

If you’re a problem-solver with a knack for strategic relationship management, communication, and rigorous project management—and you love moving stakeholders through meaningful change—we’d love to meet you!

What You’ll Be Doing

• Own a portfolio of enterprise clients across EMEA, overseeing the full customer lifecycle from onboarding through adoption, expansion, advocacy, and renewal.
• Craft strategic, data-driven success plans for clients based on their goals and areas of untapped PERSUIT potential and value. This includes our expanded platform capabilities following the acquisition of Apperio in 2025.
• Manage projects and stakeholders to keep deliverables on track.
• Run high-impact meetings as you engage, consult, challenge, and strategise with corporate legal departments around best practices in outside counsel and spend management, including RFP and AFA strategies.
• Train clients and invest in the