Onboarding Manager

The Customer Experience team plays a critical role in helping clients successfully adopt and realize value from the PERSUIT platform. Through thoughtful onboarding, stakeholder engagement, and operational excellence, the team helps legal departments transform how they work with outside counsel.

The Role

We are seeking an experienced and driven Onboarding Manager to lead enterprise client implementations and onboarding programs. In this role, you will manage multiple onboarding projects simultaneously, partner closely with senior legal and operational stakeholders, and ensure clients achieve successful adoption of the PERSUIT platform.

You will serve as the primary project lead throughout implementation, balancing stakeholder management, operational rigor, and technical platform configuration. As we continue to scale, you will also play an important role in refining onboarding processes, leveraging technology and AI-driven solutions, and contributing to the evolution of our onboarding strategy and playbooks.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building trusted client relationships, and takes ownership of delivering complex projects with exceptional attention to detail.

Key Responsibilities

Client Onboarding & Implementation

• Own and manage onboarding for 8–12 enterprise clients simultaneously, guiding them through all phases of implementation