SOC Analyst (Shift Based)

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are seeking a SOC Analyst to work within our Security Operation Centre (SOC) environment as a first line responder to incidents triggered by security toolsets. This is a shift-based role which includes nights and weekends. 

What will you be doing? 

• Technical Support: you will respond to technical support inquiries and manage individual ticket queues within the SOC, ensuring SLA’s are met and severity and status changes are appropriate.  
• Threats: you will execute proactive threat hunting in client’s environment’s and assist in the development of Threat Intelligence within the business.  
• Documentation / Analysis: you will regularly provide in-depth analysis of security incidents as they occur as well as assisting other analysts with the creation of new use cases, reporting, dashboard and automation capabilities. You will ensure you document all triggered incidents and metrics to provide to SOC management for further analysis. 

Why you should apply? 

At Phoenix, our philosophy is simple, we aim to be the UK’s leading IT solution and managed service provider and tha