Posted 2mo ago•Lehi, Utah
Mid-Market Customer Success Manager
MiddleOn-site (Lehi)Salary undisclosed
Required Skills
Next.js
Job Description
Role Overview
Key Responsibilities
Account Management
- Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts.
- Build trust with owner-operators through regular, proactive communication — not just reactive support.
- Monitor account health and identify retention risk before it becomes churn.
- Support renewal conversations and identify expansion opportunities.
Onboarding & Implementation
- Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience.
- Coordinate across internal teams and third-party vendors (POS providers, fuel system integrators, payment processors) to keep onboarding on schedule.
- Troubleshoot operational issues that arise during and after go-live, escalating appropriately.
Cross-Functional Co
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
