Enterprise Key Account Manager
About us
Platzi is the largest technology school in the Hispanic world with over 6 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.
As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.
Summary
The Enterprise Key Account Manager will manage and grow our relationships with key enterprise clients, ensuring long-term success and revenue growth. This role involves working with high-level executives, securing renewals, and identifying upselling opportunities.
Description
The Enterprise Key Account Manager is responsible for managing and protecting relationships with enterprise clients. This includes frequent, structured meetings to understand their business needs and challenges so we can deliver the right solutions.
A critical accountability of this role is reducing churn and safeguarding client retention. The Key Account Manager must be proactive in detecting early warning signs of dissatisfaction and take immediate action to address them. Losing a client represents a direct b
