Help Desk Analyst (HIOS)
About Pluribus Digital
Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart. We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management.
About the Role
We are seeking a Help Desk Analyst to provide application support, business analysis, troubleshooting, and quality assurance support for the HIOS system. This role will serve as a key point of contact for end users while partnering closely with technical, operational, and business teams to investigate issues, identify trends, support system improvements, and ensure business requirements are effectively translated into system functionality.
The ideal candidate will bring a combination of technical troubleshooting, analytical thinking, business process understanding, and strong communication skills. This individual will provide Tier 2 and Tier 3 production support, analyze and document incidents and service requests, assist with requirements gathering, and contribute to testing and continuous improvement initiatives. This is a hands-on,
