Customer Service Representative
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
The Customer Service Agent corresponds with callers providing benefit information, claim status, or general health plan information based on the schedule of benefits stated in the plan documents by performing the following duties. Training is conducted remotely and upon successful completion will work remotely. The schedule varies based on business needs but can be performed between the hours of 8:00 am to 8 pm Monday – Friday, Eastern Time zone.
Primary Responsibilities:
- Create a welcoming expe
