Position Summary

The Supervisor, Global Sample Solutions is responsible for overseeing and coordinating the day-to-day activities of the Global Sample Solutions Site Outreach team. The role ensures timely resolution of sample discrepancies, effective site outreach, accurate data investigations and discrepancy resolution.

The Supervisor provides operational guidance, training, workload prioritization, and escalation support to Global Sample Solutions Specialists. This position monitors key performance indicators (KPIs), turnaround time (TAT), quality, and backlog aging while partnering with cross-functional stakeholders to drive continuous improvement and operational excellence.

Essential Functions of the Job

Team Leadership & Operational Oversight

• Lead, mentor, and support Global Sample Solutions Specialists responsible for site outreach, discrepancy resolution, and study support activities.
• This role will provide direct supervisory oversight for assigned team members.
• Coordinate daily workload assignments and priorities to ensure timely follow-up and closure of open discrepancies.
• Monitor team productivity, quality, KPIs, service-level expectations, and backlog aging; communicate risks and recovery plans to leadership.
• Serve as the primary escalation point for comp