Senior Customer Success Manager (Enterprise Accounts)

At Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results.

We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer success function.

You’ll combine strategic account management with practical marketing expertise and commercial judgement. You’ll be comfortable discussing business objectives with senior stakeholders, interpreting programme data and turning your recommendations into action.

What you’ll own

• Client relationships and strategy. Become a trusted partner to enterprise clients, understanding their business priorities and building success plans with clear objectives, KPIs and actions.
• Programme performance. Help clients improve registration, activation, engagement and reward usage through effective onboarding, communications and ongoing programme optimisation.
• Retention and renewal readiness. Identify risks early, address underperformance and ensure clients can clearly see the value of their investment.
• Account growth. Spot opportunities to expand programmes into new markets, introduce additional capabilities and increase adoption, working with our commercial team to turn these into business.
• Client reviews and recommendations. Lead QBRs and senior stakeholder meetings that connect performance