Director, Customer Success

See what you can do with Prophix

At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.

We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.

As Director, Customer Success, you own retention and growth across Prophix's full customer portfolio: the strategy behind it, the team that runs it, and the GRR, NRR, and health score numbers that prove it's working. You'll lead a team of CS managers, team leads, and CSMs across regions and product lines, building the playbooks and processes that let them execute consistently instead of reinventing the approach account by account. Reporting to the VP, Customer Success, you'll also be the person senior leaders (internal and external) turn to when a strategic account or a cross-functional decision needs a steady hand.

What You Will Do

Own the Customer Success Strate